Privacy Policy

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

Contact and identification information such as your name, business name, email address, phone number and general location.

Business information relevant to the services you engage us to provide, which may include financial records, payroll data, supplier and customer details, and other operational information.

Communications you send to us, including enquiries, instructions and correspondence.

We collect personal information directly from you wherever practicable. In some circumstances, we may receive information from third parties such as referrers or other service providers acting on your behalf, where you have authorised this.

Depending on the services we provide, we may have access to financial, payroll, employment or other confidential business information. We only collect or access information reasonably necessary to provide the agreed services and handle it in accordance with the scope of our engagement and applicable requirements.

Where our work involves access to a client's systems, records or information, access will be limited to what is reasonably required to perform the agreed services.

When you submit an enquiry or consultation request through our website, we collect the information you provide in that form. This may include your name, business name, email address, phone number and details about the support you are seeking.

We use this information to respond to your enquiry, arrange a consultation, assess how we may be able to assist your business and communicate with you about our services. Where required, we will obtain your consent before sending marketing communications. You may opt out of marketing communications at any time.

We use personal information for the primary purpose for which it was collected, and for related purposes that you would reasonably expect. This includes:

Providing, managing and improving the services we deliver to clients.

Communicating with clients, prospective clients and other business contacts.

Fulfilling our contractual and legal obligations.

Maintaining our business records and internal administration.

We will only use or disclose personal information for other purposes where you have consented, where you would reasonably expect us to do so, or where permitted or required by applicable law.

In the course of providing services, we handle this information only as reasonably necessary to provide the agreed services, administer our engagement and comply with applicable legal obligations.

We treat all such information with the same care and confidentiality as information you provide about yourself, and we do not use it for any purpose beyond the scope of our engagement with you.

Where you provide us with personal information about third parties, you are responsible for ensuring that those individuals are aware their information may be shared with us and that you have the authority to do so.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes maintaining appropriate physical, electronic and procedural safeguards.

Personal information may be stored in electronic systems, including cloud-based platforms and business software. We take care in selecting and using these systems, and we take reasonable steps to ensure that information held within them is kept secure.

When personal information is no longer required for the purpose for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

We seek to use reputable service providers and take reasonable steps appropriate to the circumstances when handling personal information through third-party systems. These may include cloud-based tools for communication, file storage, project management and the delivery of client services.

We do not sell personal information to third parties.

We may also work within systems and platforms used by our clients where we have been authorised to do so. Those platforms are subject to their own terms, security practices and privacy policies.

We do not disclose personal information to third parties except in the following circumstances:

Where you have consented to the disclosure.

Where disclosure is necessary to provide the services you have engaged us to deliver, such as sharing information with a platform or tool used in the course of that work.

Where we are required or authorised to do so by law.

Where it is reasonably necessary to protect the rights, property or safety of AllyVentra, our clients or others.

Some third-party platforms and service providers we use may store or process information outside Australia. The countries in which information may be processed will depend on the providers and systems used from time to time. Where required by applicable law, we will take reasonable steps in relation to overseas disclosure of personal information.

We may use information collected through cookies and analytics technologies to understand website usage, maintain and improve our website and assess the effectiveness of our content. The information collected will depend on the technologies enabled on our website from time to time.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect the functionality of some parts of our website.

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete or misleading.

To make a request, please contact us using the details below. We will respond to access and correction requests within a reasonable timeframe. In some circumstances, we may be unable to provide access — for example, where doing so would unreasonably affect the privacy of another individual or where permitted or required by applicable law. We will explain the reason where appropriate.

If you have a question about this Privacy Policy or a concern about how we have handled your personal information, please contact us in the first instance using the details below.

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. Where applicable, if you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or the services we provide. The current version of this policy will always be available on our website.

We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to raise a privacy concern, please contact:

AllyVentra

Email: admin@allyventra.com.au

Phone: 0480 026 499

Location: Melbourne, Victoria, Australia